DJB Mobile App function press release, 22th January 2016

DIRECTORATE OF INFORMATION AND PUBLICITY
GOVERNMENT OF DELHI

  • DELHI GOVERNMENT INTENDS TO STRENGTHEN COMMON MAN, OUR AIM IS TO EMPOWER PEOPLE- SHRI ARVIND KEJRIWAL
  • CHIEF MINISTER LAUNCHES ANDROID BASED MOBILE APP “mSeva” OF DJB
  • THE “mSeva” APP HAS MADE LAKHS OF CONSUMERS OF WATER AS METER READERS AS WELL AS ASSESSOR OF WATER BILLS APART FROM FACILITATING TO PAY THE WATER BILLS ONLINE
  • MSEVA IS ONE-OF-ITS KIND MOBILE APP FOR SELF BILL GENERATION AND BILL PAYMENT
  • THE MOBILE APP IS AIMED AT PROVIDING CONVENIENCE TO DJB CONSUMERS

New Delhi: 22/01/2016


The Government of Delhi intends to empower common man by making them partners in governance by launching various mobile App for availing public services in their hands and ensuring Departments making more responsive, quicker service provider and people friendly. This was stated by Chief Minister of Delhi, Shri Arvind Kejriwal while he was launching Android based Mobile App “ mSeva” of Delhi Jal Board in a function organized by DJB at Delhi Secretariat Today. Deputy Chief Minister, Shri Manish Sisodia, Tourism, Water Minister & Chairperson, Shri Kapil Mishra, Minister of Environment, Shri Imran Hussain, Vice Chairman DJB, Sh. Dinesh Mohaniya, Delhi Chief Secretary, Shri K. K. Sharma and CEO, DJB, Shri Keshav Chandra were also present on this occasion. Chief Minister launched the “mSeva” by pushing the button.

The mobile app was launched simultaneously in all parts of Delhi. Live demonstration was carried out from two sites- DM South East Office and DM North Office (Alipur). During the live demonstration two consumers were shown registering themselves on the mSeva Mobile App and making payment of their water bills. DJB's mSeva is a one-of-its kind Mobile App which provides consumers with the facility of Self Bill Generation and online payment. The App has been developed by TCS and its team.
Some of the key features of the DJB's M-Seva Mobile App are:

Instant Self bill generation 24X7 anytime as per the consumer's convenience

Facilities of Online payment, view and download previous bills and payment receipts, etc.

View profile details

Simple and easy steps for registration and use

Check water consumption graph

Speaking about the Mobile App, Sh. Kejriwal said, "With mSeva, the Delhi Jal Board has provided three fold benefits to its consumers, convenience, ease and instant results. With consumers living increasingly busy lives, DJB has provided them the facility through which they can pay their water bills 24X7 from the comfort of their homes, offices etc. The Mobile App will offer DJB, seamless connectivity and a direct interaction with its consumers. I am hopeful that the Mobile App will help DJB increase its productivity along with providing the consumers a rich user experience. I believe that this is just the first step that we have taken, we will come up with more innovative solutions to provide convenience to the public. AAP government has taken proactive steps to ensure people’s participation in the governance of the city. He also insisted upon the need to create awareness about the Mobile Application, to organise camps and focus on various outreach activities."


Dy.Chief Minister, Sh. Manish Sisodia said "On the launch of this Mobile App, I would like to congratulate the DJB officials for their sincere efforts. As we know, mobile apps are becoming so functional and popular among consumers, DJB has taken the right step by launching this mobile app. I hope to see mSeva be a one stop point for consumers from where they can generate their bill themselves without any external assistance. It is like taking consumer engagement to the next level where DJB is enabling the consumers to take water meter reading on their own. This will ensure increased transparency in the billing process and inculcate a sense of ownership in the governance. Through mSeva Mobile App, DJB has empowered its consumers."


Sh. Kapil Mishra said "The m-Seva Mobile app will change the way the DJB interacts with its consumers. Now it is more personalized, quick and responsive. With the App, the DJB can stay closer to its customers, and be just a “fingertip” away at all times. The best thing about the m-Seva Mobile App is the simple and easy steps involved in using the app. A consumer no longer need to stand in queues at DJB's Cash Collection Centres or Zonal Revenue Offices to pay their water bills, they can use this mobile app."


CEO, DJB, Sh. Keshav Chandra greeted all the dignitaries present on this occasion and said, "With DJB’s mSeva, consumers can evaluate their water consumption. It has ensured greater transparency in the DJB’s billing process where we are showing belief in people taking and uploading water meter reading on their own. Consumers’ satisfaction is the core of DJB’s functioning. All our efforts are geared towards providing more and more convenience to our consumers. The Mobile app will prove to be yet another medium to improve the organization's processes and increase the level of accessibility for its consumers."


The video tutorial displaying the steps of the usage of mobile app was also shown and will be available at DJB's website shortly for the convenience of the consumers. To further download this app the consumers are advised to call on 011- 23637640, to directly avail the link of this app.


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Last Updated : 25 Jan,2016