Manual-1

Particulars of Organisation, functions and details

Brief history and background for the establishment of  DCCWS:-

Delhi  Consumer’s Cooperative Wholesale Store   Ltd is a registered society under Delhi Cooperative Societies Act.  It was registered in the year 1962.  It  was  setup for  supplying Consumer goods to  its affiliated various Primary Consumer cooperative Stores functioning in  various parts of the metropolis.  The  need for establishment of this society arose during the post China aggression  period when the prices of the essential commodities went sky-high in the market  due to over-all shortages of consumer goods created by the traders by  hoarding  stocks for profiteering.  The society was required to make bulk  procurement of essential consumer goods from the sources and supply the same to  the affiliated Primary stores  & to  public at large on reasonable prices,   to enable those stores to sell the consumer  goods to the public on lower prices than those prevailing in the open market.

Aims objectives and mission of the  Organisation:-

              The main objective of the Store is  (a) to supply consumer goods to the public at reasonable rates through its  Primary Consumer’s Cooperative Stores and public through retail outlets of Apna  Bazar functioning in the length and breadth of the Metropolis; (b) to supply  stationery items and other general goods at competitive prices to the Govt.  Schools, Govt. Offices, Para Military Forces and other officials and  non-officials Organizations; (c) functioning as nominated agency of the  government for the sale of liquor through its 75 retail outlets setup in  various parts of the city; (d) to assist government in distribution of scares  items of consumer goods during the period of temporary shortage to over come  the difficulties of the general consumers and (e) to supply dietary items to  those Government Department like Social Welfare Department/NGOs  which are engaged in the service of  down-trodden, handicapped, old and destitute on reasonable rates.

Allocation of business:-

              For purpose of proper organizing  the activities, the Organization has been divided into various Sections viz.  (a) Wholesale/Retail section.   The function of this sections is to make bulk  procurement of consumer goods from the sources and supply the same to retail  outlets consisting of Primary Consumer’s Cooperative Stores, Franchise shops  and retail outlets for sale to public.   (b) Stationery section.   This section conducts business with regard to  the sale of stationery and other general goods to the government offices etc  (c) IMFL section.  The function of this section is procurement  of liquor for retail outlets (L-2 & L-10) set-up in the various parts of  the city and to ensure proper management of these retail vends. (d) Administration section.  This section   looks after the personal management of the staff working at Head Quarter  and retail outlets.  Vigilance Section.   This section conducts surprise inspections of the retail outlets  and  ensure that no corrupt practices are  carried out by the staff  working at  these retails outlets.  It examines and  take necessary follow up action on the complaints received both from the public  and employees of the Store.  Accounts Section.  This section is responsible for the proper  maintenance of accounts in respect of the entire Organisation.  It arranges salary and allowances to the  staff and other accounting functions including   audits of the accounts.

  Duties to be performed to achieve the  mission:-

  As  stated above, the Organisation is divided into various segments and each  segment is being looked after by a Incharge  assisted by ancillary staff.  Each staff member performs the assigned work  to achieve the mission and objective in service of the people. Citizens interaction/Public interaction  .
  Staff  posted at the retail outlets  & Vends  have direct interaction with the general public in the sale of goods.  They have been directed to be cordial and  polite in their behavior while interacting with the general public.

  Location of the office and its field  Units 

The office of DCCWS is located  at Karampura Road, Moti Nagar, New Delhi while its branches are spread over the  entire city.  Lists indicating addresses  of the  retail outlets of Apna Bazar;,  Jan Aushadhi  and liquor retail outlets  are enclosed.       

 Working hours both for office and public.