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Lal Bahadur Shastri Hospital
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Citizen charter

CITIZEN’S CHARTER

This charter seeks to provide a framework, which enables our users to know:

·         Location & Type of Hospital

·         General Information.

·         Casualty & Emergency Services.

·         Services available

·         Complaints & Grievances

 

LOCATION & TYPE OF HOSPITAL

Important information at a glance of hospital:

Location of the hospital

Khichripur, Near Kalyanvas Colony/MayurVihar

Phase -II ,Delhi-110091

Bus Routes No.

 

Nearest Metro Station                                       

307,118,309,319,211,33

 

MayurVihar Phase-I

Hospital Phone No.

 

Fax No.

22774145, 22774146 , 22786828, 22786818,22778282

22786808

No. of Beds available

100

Hospital OPD Timings:

[ Mon to Sat]


 

8.00 A.M.to 2.00 P.M.


Emergency & Accident

24 Hours in Porta Cabin

Police Station

Kalyanpuri, Ph. 22772287

 

AVERAGE DAILY NO. OF STAFF HANDLING THE PATIENTS*

No. of Doctors

156

No. of Nurses

103 

No. of Para Medicos

55

No. of Auxiliary Staff

150

No. of Administrative Staff

39

*Working in different shifts

AVERAGE DAILY WORKLOAD HANDLED BY THE HOSPITAL

OPD Attendance

2444

No. of X-Rays

257

No. of Lab Tests

1778

No. of Operations ( Minor & Major)

136

Casualty Attendance

996

Bed occupancy

180%

OUT PATIENT DEPARTMENT (OPD)


OPD TIMING:


8:00 A.M. - 02:00 P.M. [ Mon- Sat]

 

REGISTRATION TIMING:

 7.30 A.M.- 01.00 P.M.[Mon to Sat]


S.No.

Speciality

Room No

OPD Days

1

Medicine

20,21

Daily

2

Surgery

35,36

Daily

3

Paediatrics

27,28

Daily

4

Gynaecology

24,25,26

Daily

5

Orthopaedics

17,19

Daily

6

ENT

43,44

Daily

7

EYE

40,41,42

Daily

8

Skin

22A

Daily

9

Dental

D-1 MRD Block

Daily

10

Psychiatry

22B

Daily

11

Homeopathic

Flat No.84 Staff Quarter

Daily

12

Ayurvedic

Flat No.85 Staff Quarter

Daily

 

 

SPECIAL OPD CLINIC  [For Referred Cases Only]

Special OPD patients are seen in routine OPD hours daily from 08:00A.M. to 02:00 P.M.

 

S.No.

Speciality

Room No

1

Diabetic Clinic

20,21

2

Disability Clinic

17,19

3

Infertility / ANC Clinic

24,25

4

Cancer Clinic

24,25,32,43

5

Breast Clinic

24,25

6

Child Guidance Clinic

27,28

7

Antenatal clinic

24,25

8

Well Baby Clinic

27,28

9

Immunization Clinic

27,28

10

Rectal Clinic

35

11

Leprosy Clinic

22A

12

S.T.D. Clinic

22A

13

Skin Therapy Clinic

32

14

Senior Citizens Clinic

20,21

15

DOTS/T.B. Clinic

Porta Cabin

In front of OPD main gate

16

PPCTC(Prevention of parents to child transmission center)

42

17

V.C.T.C.( Voluntary counselling &testing center)

93

18

De-addiction clinic for children

22B

 

DIAGNOSTIC SERVICES PROVIDED

Services

Charges

Room No.

Laboratory

Free

40 – 46

X-Ray

Free

52-56

Ultrasound

Free

51 , 57

ECG

Free

06

Audiometry

Free

30 (OPD Block)

 

Indoor patient facility

Ward No.

Ward

No of Beds

Location

1

Obstt. &Gynae

25

Ist Floor (Ward 1)

2

Paeds&Paeds. Casualty

25

Ist Floor (Ward 2)

3

Female General

25

IInd Floor (Ward 3)

4

Male General

25

IInd Floor (Ward 4)

 

In addition to above, 8 beds in Nursery, 2 beds in Neo Natal, 5 beds in Labour Room and 16 beds in casualty,6 beds in ICU,14 beds in post natal ward are available. Food as advised by the dietician is provided free of cost to indoor patients only.

 

Visitor Timings : Summer 5.00 P.M.- 7.00 P.M.

Winter 4.00 P.M.- 6.00 P.M

 

Operation Theatre Facility

There are 5 Operation Theatres: There is One Main Operation theaters with Two O.T. Tables, One Emergency Operation theatre in causality Block and One Labour Room &Gynae Operation theatre adjacent to Main O.T.

There are 02 Nos of Minor O.Ts. One in Causality Block and another in OPD Block.

The Operation Theatres are well equipped with modern equipment such as Image Intensifier with C-arm, Laparoscope & Hysteroscopy etc. Minimal access Surgery procedures by Laparoscopy& Hysteroscopy are performed by Dept. of Surgery, Obst& Gynaecology respectively.

Drug Distribution

Medicines prescribed by the doctors are available as per Delhi Govt. Drug formulary on Pharmacy Counters free of cost. Medicines are usually given for three days for OPD Patients but in special clinics as per recommendations of Specialists. There are 6 counters for rapid disbursement of medicines.

Pharmacy Timings: During OPD = 9.00 A.M. – 4.00 P.M.

 

Medico-Legal Facilities

Medico Legal and Post Mortem Services are available. A Mortuary headed by Forensic Expert with storage capacity for 10 bodies is functioning. For this purpose 12 Police Stations have been attached to this hospital for medico-legal works and 7 police stations for post mortem. A board is functioning to determine the ages for referred cases.

 

Facilities For Senior Citizen

A senior citizens clinic is functioning on all Sundays in the OPD Block between 10.00 A.M.- 12.00 Noon. Separate counters for registration and medicine distribution is also running daily. Help desk for senior citizens with volunteers has been set up in OPD. Senior Citizens are attended on preferential basis.

MEDICAL FACILITIES NOT AVAILABLE

Nursing Home, Burns Ward, CCU, CT Scan, Doppler, TMT and Holter, Dialysis, Lithotripsy, Organ Transplantation etc

 

Other General Facilities Available

1.      Cold Drinking Water

2.      Wheel chair and trolley in OPD and Causality.

3.      Ambulance is available for referred cases.

4.      Public Telephone Booth.

5.      Parking facilities.

6.      Standby Electric Generators/Invertors.

7.      Adequate Public Conveniences.

8.      Provision of lifts.

9.      Incinerator, Autoclave and Shredder for hospital Bio- waste management.

 

Complaints & Grievances

 

There are few occasions when our services may not be up to your expectations. Please do not hesitate to register your complaints. It will help us to serve you better. Please contact Dy. Medical Superintendent for attending to all Grievances [Tel No. 22774146].

Every grievance will be duly acknowledged. We aim to settle your genuine complaints at the earliest. Suggestions/ Complaints boxes are also provided in the hospital. If not satisfied please contact the Medical Superintendent [Tel No. 22774145]

 

 Right To Information Act

 The hospital has implementing provision of both the Delhi Right to Information Act-2001 and Central Right to Information Act-2005. Public Information officer Mr.S.H.Idrishi (PIO), Administrative block & Assistant Public Information officer Mr.Om Prakash (APIO), Administrative block have been designated as Nodal Officers. First Appellant Authority is Medical Superintendent (MS).

RESPONSIBILITIES OF THE USERS

·         The success of this hospital depends on the support we receive from the users.

·         Please try to appreciate the various constraints under which this hospital is working

·         Please do not cause inconvenience to the patients

·         Please help us in keeping the hospital and its surroundings neat and clean.

·         The hospital employs an intensive security system. However, in your interest we shall advise you to take care of your personal belongings. Please ensure that no valuables are kept or left unattended in the rooms or wards.

·         Beware of touts.

·         The hospital is strictly a “No Smoking “, “No Spitting”, and “No Honking” zone

·         Please refrain from demanding undue favour from staff and officials.

·         Please provide useful feedback and constructive suggestions. These may be addressed to the Medical Superintendent of the hospital.

·         Please bring your old OPD slip and medical records/reports on your next visit

 

 

USEFUL TELEPHONE NUMBERS

Contact Person

 

Contact Number

Dr.AmitaSaxena

Medical Superintendent (Coordinating)

9582500304, 22774145, 22786808(Fax)

Dr B.K.Tiwari

Medical Superintendent (A& ED)


Dr. Harish Mansukhani

Dy. Medical Superintendent

9582500345, 22774146,

Dr Amita Raoot

Incharge Blood Bank

9582500318

Dr.Banarsi

C.M.O. In-charge Casualty

22786828, 9582500348

Dr. Yogesh Kushwaha

Nodal Officer (Swine Flu)

9582500223

Dr. Prem Kr. Singh

Nodal Officer I.T.

9582500337

Dr. Naveen Kumar

Incharge. Indoor

9582500324

Dr. Aparna Chatrurvedi

Incharge Labour Room/ Staff Physician (Female) 

9582500309

Dr.MaheepKohli

 Incharge ICU

 9582500335


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<Shri Arvind Kejriwal
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Last Update : 21-Nov-2016